A) Vision and Mission Statements for investors
Vision – Invest with knowledge & safety.
Mission – Every investor should be able to invest in right investment products based on their needs, manage and monitor them to meet their goals, access reports and enjoy financial wellness..
B) Details of business transacted by the Research Analyst with respect to the investors.
C) Details of services provided to investors (No Indicative Timelines)
D) Details of grievance redressal mechanism and how to access it
E) Expectations from the investors (Responsibilities of investors)
Details of Complaints
|Sr. No.||Received From||Pending at the end of Last Month||Received Resolved*||Total Pending#||Pending complaints 3months||Average Resolution time (in days)|
|Sr. No.||Month||Carried forward from previous month||Received||Resolved*||Pending#|
|Sr. No.||Year||Carried forward from previous years||Received||Resolved*||Pending#|
Compliant redressal and scores process
Client’s queries / complaints may arise due to lack of understanding or a deficiency of service experienced by clients. Deficiency of service may include lack of explanation, clarifications, understanding which escalates into shortfalls in the expected delivery standards, either due to inadequacy of facilities available or through the attitude of staff towards client.