A) Vision and Mission Statements for investors
Vision – Invest with knowledge & safety.
Mission – Every investor should be able to invest in right investment products based on their needs, manage and monitor them to meet their goals, access reports and enjoy financial wellness..
B) Details of business transacted by the Research Analyst with respect to the investors.
C) Details of services provided to investors (No Indicative Timelines)
D) Details of grievance redressal mechanism and how to access it
E) Expectations from the investors (Responsibilities of investors)
Do’s
Don’ts
Details of Complaints
| Sr. No. | Received From | Pending at the end of Last Month | Received Resolved* | Total Pending# | Pending complaints 3months | Average Resolution time (in days) |
|---|
*Inclusive of complaints of previous months resolved in the current month. #Inclusive of complaints pending as on the last day of the month.
| Sr. No. | Month | Carried forward from previous month | Received | Resolved* | Pending# |
|---|---|---|---|---|---|
| 1 | November 2024 | 0 | 0 | 0 | 0 |
| 2 | October 2024 | 0 | 0 | 0 | 0 |
| 3 | September 2024 | 0 | 0 | 0 | 0 | 4 | August 2024 | 0 | 0 | 0 | 0 |
| 5 | July 2024 | 0 | 0 | 0 | 0 |
| 6 | June 2024 | 0 | 0 | 0 | 0 |
| 7 | May 2024 | 0 | 0 | 0 | 0 |
| 8 | April 2024 | 0 | 0 | 0 | 0 |
| Sr. No. | Year | Carried forward from previous years | Received | Resolved* | Pending# |
|---|---|---|---|---|---|
| 1 | 2023-2024 | 0 | 0 | 0 | 0 |
| 1 | 2022-2023 | 0 | 0 | 0 | 0 |
| 2 | 2021-2022 | 0 | 0 | 0 | 0 |
*Inclusive of complaints of previous years resolved in the current year. #Inclusive of complaints pending as on the last day of the year.
Compliant redressal and scores process
Client’s queries / complaints may arise due to lack of understanding or a deficiency of service experienced by clients. Deficiency of service may include lack of explanation, clarifications, understanding which escalates into shortfalls in the expected delivery standards, either due to inadequacy of facilities available or through the attitude of staff towards client.
- Clients can seek clarification to their query and are further entitled to make a complaint in writing, orally or telephonically. An email may be sent to the Client Servicing Team on customercare@stockboxtech.com. Alternatively, the Investor may call on 9997098943
- A letter may also be written with their query/complaint and posted at the below mentioned address: Stockbox Technologies Pvt Ltd., 9 Doon Enclave Extension, Near Shimla Bypass road, Dehradun, Uttarakhand 248171
- Clients can write to the principal officer at Radhey Shyam Chauhan stockboxtech@gmail.com if the Investor does not receive a response within 10 business days of writing to the Client Servicing Team. The client can expect a reply within 10 business days of approaching research analyst.
- In case you are not satisfied with our response you can lodge your grievance with SEBI at http://scores.gov.in or you may also write to any of the offices of SEBI. SCORES may be accessed thorough SCORES mobile application as well, same can be downloaded from below link: https://play.google.com/store/apps/details?id=com.ionicframework.sebi236330